Pendleton Music Company’s Return & Refund Policy
You have 14 calendar days to return your purchase from the date of transaction.
The item must be in the same condition in which you received it- including all original packaging and with the tag intact.
20% restocking fee on all returns.
Staff will inspect all returns to determine if the item is in the same condition it was at time of purchase. If the item is approved for return, we will initiate the refund process. A refund will be credited to the original credit card/payment method used for the purchase.
Your account will be credited within 10 days.
Should you wish to exchange your item for another product or store credit, the amount of the original purchase can be used for the exchange.
If the item being exchanged is of greater value than the original purchase, you will need to pay the difference. If the item being exchanged is of lesser value than the original purchase, the difference will be credited to your account.
If shipping is applicable, you are responsible for paying the shipping cost of all returns. These shipping costs are non-refundable. Should you receive a refund, the cost of the return shipping will be deducted from the total refund amount.
Abuse of Return Privileges
Our return policy is in place to ensure our customers aren’t stuck with the wrong items. We may limit or suspend return privileges at our discretion for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
NO RETURNS ON MEDIA, WIND INSTRUMENTS, OR SPECIAL-ORDER ITEMS.